AI your team can
actually trust
Practical, hands-on training for support, customer service and operations teams. Your people learn to use Claude and other AI tools properly, and to check what those tools tell them before it matters.
The Gap
Having the tool isn't
the same as using it well
Everyone has access, few use it well
The licences are paid for, but most people stick to one or two basic questions and go back to doing the work the old way.
Answers that sound right but aren't
AI is confident even when it's wrong. Without a habit of checking, a bad answer can reach a customer or end up in a process.
Every person does it differently
No shared way of working means inconsistent quality, no reusable know-how, and nothing a new hire can learn from.
What Your Team Learns
Skills they'll use the next day
Turn a messy problem into a clear diagnosis
Take a vague customer report or a wall of error text and get to a structured summary and a short list of likely causes.
Read logs and error messages with confidence
Use AI to explain what a log or error is saying, then confirm it before acting on it.
Check what the AI tells you
Simple, repeatable ways to test an answer, spot made-up details and know when to escalate to a person.
Write and document once, reuse everywhere
Customer replies, how-to guides and handover notes that are drafted quickly and stay consistent across the team.
How it works
Built around your team's real work, not a generic course.
A short conversation
We talk through how your team works today and where time goes. No jargon, no sales pitch.
We map your real tasks
We pick the everyday tasks where AI will genuinely help, so the training uses your work, not textbook examples.
Hands-on workshop
Your team practises on those tasks, with someone beside them. They leave with habits and templates, not just slides.
Follow-up support
Questions come up once people start using it for real. We stay available afterwards, and can set up the tools and automations that make it stick.
Who It's For
Small and mid-sized teams across Wicklow and Dublin
If your team answers customers, solves problems or keeps the business running, and you want them using AI with confidence, this is for you.
- Customer support & service teams
- Operations & admin teams
- IT and technical support staff
- Owners who want their team using AI well
Pricing
Priced per session, quoted in writing
One price for the whole team, not per head. You get the figure in writing before anything is booked.
Half-day session
3 to 4 hours, for a team of up to 8
From€1,000
- A short call beforehand to understand how your team works
- Training built on your team's real tasks, not generic examples
- Small group of up to 8, so everyone gets hands-on time
- On site in Wicklow or Dublin, or remote
- A prompt library and templates your team keeps
- A follow-up Q&A call within 30 days
Full day or larger teams
Quoted to fit
More time, more people, or several teams in sequence. Tell us what you need and we'll send a written quote after a short conversation.
Talk it throughQuestions
The things teams usually ask before booking.
Do we need any technical background? +
No. The training starts from where your team is today. People who have never opened a terminal are welcome, and we keep everything in plain language.
Which tools do you teach? +
We focus on Claude and the main general-purpose AI assistants. The habits (asking clearly, checking answers, documenting what works) carry across whichever tool you use.
Is this generic, or built around our business? +
Built around your business. We start by understanding how your team works, then train on your own kinds of tasks. Please never share confidential customer data with us; we'll use realistic examples instead.
How long is a session and how many people can attend? +
Sessions are scoped to your team, typically from a half day to a full day, with groups of up to 8 so everyone gets hands-on time. We can run them on site in Wicklow and Dublin, or remotely.
How much does it cost? +
Half-day sessions start from €1,000 for a team of up to 8. Full-day sessions and larger teams are quoted in writing after a short conversation, so you know the figure before anything is booked.
What happens after the training? +
You can stop there, or keep us on for follow-up questions, or go further with our ongoing technical partner plan, where we also build the automations that save your team time.
Let's talk about
your team
Tell us how your team works and where AI could help. We'll get back to you within one business day.
Book a Conversation